You Lose Customers Every Year!
3% move away.
5% form other friendships.
9% are lost for competitive reasons.
14% develop product dissatisfaction.
68% quit doing business because of an attitude of indifference toward the customer by one or more persons representing the supplier!
These statistics are taken from a survey published in U.S. News and World Report made by the Rockefeller Corporation of Pittsburgh, Pennsylvania.
You want Customers for Life, so you must be sure to always treat your customers as they want to be treated. No one in your company must ever show indifference toward a customer!