Selling is a people skill.
Our happiness in life depends largely upon our relationship with other people. All of us work closely with people daily, whether in the home, in our jobs, in church or service organizations, or in our leisure hours. Our “skill” in handling people should begin before we leave the house each morning, and we should direct each word and action until we say goodnight for the last time at the end of the day.
Studies show that selling is 15% products skill and 85% people skill. By now, you have the basic product skill. So, we should zero in on the part that is overwhelmingly larger – the people skills. Closing skills are really a people-handling skill, but people skills start with just good old basic treatment of people.
SMILE a lot!!! Be excited, friendly, and happy, and you will close twice as high a percentage.
Make sure you hear your prospects’ first and last names and that you learn them. Then always use their first names as you talk to them. Be sure you use their names several times, but don’t over-use them, as too many sharpie salespeople have a tendency to do.
Make friends with your prospects! People like to buy from people they like. We want everyone to leave saying, “Boy, those are really nice people.”
You also must get your prospects involved in what we are doing, if you can.
Believe in what you are selling. You can get what you want from the other fellow, and make him happy about it now and in the future!
I was once told that there are three basic ways of dealing with people. First, you can take your share right out of the middle – by force, threat, intimidation, or outwitting. Second, you can buy your way – by coaxing or begging or indulging his whims. The third way is to exchange what you can give for what they want – and in return, you receive your desires as well.
Human nature is the same the world over. All of us desire certain things. COMMON in all of us is a deep hunger for praise – the longing for approval – the desire to have someone listen – a craving for appreciation and recognition. So, be a good listener, and use praise and recognition in talking with your prospects. (For example, you could ask to see pictures of the children and praise them. You could recognize what a fine company someone works for. You can tell a lady you really like her outfit….)
Each of us needs to be accepted by others; we want to be liked and respected as individuals. The better our self-esteem, the better we handle life’s problems. The person who is chronically unhappy is usually one whose self-esteem is low. There are a lot of medical terms for this condition, but in most cases, the person’s ego simply needs support. He needs “ego food.”
Ego is the feeling of personal worth, our dignity, our individuality. “Ego food” would satisfy these basic desires. Sincere praise – compliments (at any time, but particularly when not expected) – recognition for tasks well done – never appearing taller than the other person, but talking with them as equals – the act of asking permission to ask questions – and the courtesy of listening to the person’s spoken and unspoken words as he talks. All of these are “ego food” and show the person that we are interested in him.